1. Turnaround time
All orders are shipped within 48 -72 hours, working day Monday - Friday 10am - 4pm upon confirmation of order and payment
2. Shipping Policy
We use POSLAJU or Easyparcel, our "next day delivery" service partner for local couriers. For international orders, we will use Post Office registered post service, the delivery time may take up to 2 to 4 weeks. For local order that exceeds 5kg, we may also use Post Office registered post service, in which case the delivery time should be about 3 working days.
If the order is too large in terms of dimension or weight for POSLAJU to process, we will arrange for special means of transport to deliver the goods to you. Under such circumstances, we will contact you for further instructions, prior to delivery
3. Auto-cancellation of order
If there is no payment made within 7 days upon confirmation of order, we reserve the right to cancel the order without further notice
Goods sold are not refundable but we will credit back your Howei account for the full amount so that you can draw down for future orders
If you wish to return the goods, please email us immediately so that we can arrange for the return courier. However, goods purchased can be returned only if is a manufacturing defect
5. Order Tracking
If the shipping carrier provides a tracking number, we will update your order with the tracking information so that you can also track the status of the delivery online. We will also inform you with the tracking id by email once the goods are shipped
6. Shipping Rates
Currently we provide free shipping for purchase above RM100 in Peninsular Malaysia only. This is also subject to the size and weight of the items ordered, but it will apply for the majority of our products
For other locations and for international shoppers, please contact us for shipping quote and options before placing order
7. Back Orders
If an item goes on back order (stock temporarily not available) we will ship you the part of your order that we have in stock. When the back order item becomes available, immediately we will ship it to you without any additional shipping and handling charges
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information
9. What Information do we collect?
We only collect information that we need that is related to your order. This includes Billing Address, Shipping Address and Email Address. In addition we also collect information on your IP address, browser type, and Refer URL data; we use this information to prevent fraud and for internal marketing purposes
10. How Is my Information used?
Your information is only used to fill your order. We do not sell or redistribute your information to any party
11. Security and Storage
Only the data of your order, billing, shipping, and order contents are stored in our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server.
Note that we do not store your Credit Card data
12. Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to process your order